270-534-5128

Client Resources

 Emerald Therapy Center Client Resources

Thank you for choosing Emerald Therapy Center! Below we’ve compiled resources that our Emerald clients may want to review or have access to. If you have any questions or concerns, never hesitate to reach out to our staff:  270-534-5128.

 

Emerald App

Add Our App: Add our app to your phone or desktop to access your Telehealth waiting room, paperwork and more.

Finalize Paperwork:
For the best experience, please fill out your paperwork at least 24 hours before your appointment.

NOTE: New client paperwork MUST be finished before you can begin your visit. If you have not completed your new client intake paperwork, please follow this link to do so now.

 

Pay A Bill:

If you have a co-pay or bill, you can always pay this through your Patient Portal. (Note: your invite to the patient portal was sent through email and expires within 72 hours. If you need us to resend this invitation, please give us a call at  270-534-5128.

 

Do you have an upcoming Telehealth Appointment?
When you are ready to start your visit, click on “begin telehealth” on the app and choose your provider’s name. Then you’ll be added to our virtual waiting room. 

Thank you for trusting us with your care. We look forward to seeing you soon!

Helpful links:

 Patient / Client Rights

As a patient/client you have the right to:

  • Not be discriminated against on the basis of race, color, national origin, gender, age, religion, or handicap.
  • Be free from exploitation of any type.
  • Confidentiality regarding my client record and the fact of my being a client.
  • Freedom of thought, conscience, and religion.
  • Not be forced to participate in any activities that involve risk to health and physical wellbeing.
  • Make a report to my counselor’s consultant, if there is a problem, without fear of reprisal.
  • Cancel and reschedule my appointment with advance notice.
  • Seek a second opinion from another counselor.
  • Terminate counseling at any time.
  • Ask for or refuse prayer.
  • Be notified if a change in the counseling agreement or statement of information practices is made.
  • Disagree with a part of the counseling agreement or the statement of information practices and have this documented in my record.

Emerald Therapy Center, LLC serves all patients regardless of their ability to pay. A sliding scale fee program is available based on family size and income. Please contact the billing department for application requirements.

Complaints & Grievances


We always strive to give our clients the best experience, but we know there are times we fall short. We hope you’ll give us a call to discuss: 270-534-5128. If you do need to file a grievance or complaint you may request a grievance form from the front desk of any of our Emerald Therapy Center, LLC locations.  You may return the completed form to the front desk or mail to:

Emerald Therapy Center, LLC
Attn: Compliance
1640 McCracken Blvd
Paducah, KY  42001

Office of the Ombudsman

209 St. Clair St.

Frankfort, Kentucky  40601

Call the Office of the Ombudsman

(866)596-6283

Email the Office of the Ombudsman

kyombud@ky.gov

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Ave, SW
Room 509F, HHH Building
Washington, D.C.  20201
(800) 368-1019
(800) 537-7967