Frequently Asked Questions
How do I make an appointment?
An appointment can be made by calling our office at 270-534-5128 or using our website you can request an appointment here.
What does the first appointment look like?
This first appointment will be pretty informal with an Emerald staff member. We’ll sit down with you to go over the reason you’re looking to begin therapy and make sure all of your paperwork is filled out and insurance information is updated. This first appointment just gives us the background information we need to pair you with the best therapist for your needs. Before you leave, we’ll discuss next steps and what therapy will look like moving forward.
What kind of issues may respond well to therapy?
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Abuse Addictions Adoption Issues Anxiety Anger Management |
Custody Depression Divorce Eating Disorders Grief |
Health and Wellness Classes Relationship Issues Marriage Counseling Trauma |
How much does it cost?
We are happy to bill your insurance for each session. You are responsible for paying your insurance copay at the beginning of each session. Any amount not covered by your insurance will be billed to you.
Please contact your insurance company for your specific copay amount and percentage of coverage.
Emerald Therapy Center, LLC serves all patients regardless of their ability to pay. A sliding fee scale program is available for uninsured clients. Eligibility is determined by family size and income. Please contact the billing department for application requirements.
Do you take insurance?
We currently accept most insurance plans or have a self-pay option. (Your employer may have an Employee Assistance Program with us, ask your HR department for information.)
How do I help plan my own treatment?
The client and the therapist work together to set reasonable goals and you will routinely evaluate those goals and progress together. Ask how other services may be included in your individualized treatment plan such as psychiatry, targeted case management or groups therapy programs.
Is it confidential?
What if I want to bring my child for services?
Do you talk to my spouse or partner about my treatment?
Give Us A Call At (270) 534-5128
Emerald has been a life saver for me. I began seeing Emerald about a year and a half ago for management of major depression and anxiety. They have gone out of their way to ensure I had the medication & therapy I needed. – Mel
Emerald therapy has been AMAZING to my son. They all work so well together for the patient’s greater good. – Tiffany
I’ve been coming to Emerald since 2016. I have tried other therapy places but no place has felt more like home than Emerald. The staff is caring and they want to see you functioning at your best!
– Amanda